Shipping & Returns

Each order is fulfilled from the location shown in the relevant catalog, quote or order confirmation. We confirm the collection point or arranged-freight origin before dispatch.

Orders are prepared for dispatch once the amount required before dispatch under the confirmed order’s payment schedule has cleared. Some approved schedules use a deposit with the remaining balance due later; the invoice or payment page shows the amount and timing that apply. Dispatch and delivery dates shown in order communications are good-faith estimates based on stock location and the delivery option you choose, not guaranteed dates. We confirm dispatch by email.

Every account carries an Ex Works (EXW) collection region — UK or US — chosen on your trade application. Under Ex Works, goods are made available at our warehouse for collection by you or your carrier; risk passes to you at that point, and onward freight, insurance and export formalities are yours to arrange. This is the option most resellers with their own freight arrangements use.

We don’t just sell stock — we move it. Our freight partners span sea, air and road, and we can quote and arrange delivery for your order:

• Sea — cost-efficient bulk movement on the long haul.
• Air — speed when a line needs to land fast.
• Road — into Amazon, your 3PL, or your door.

We can also deliver stock fully labelled with FNSKU and MSKU barcodes directly into Amazon fulfilment centres on your behalf — choose prep and labelling options at checkout. Freight charges and terms for arranged delivery are shown on your order confirmation.

Inspect goods on receipt (or on collection, for Ex Works orders). If anything arrives damaged, or your order is incorrect or short-shipped, report it to sales@athenawholesale.co within 5 business days of receipt, quoting your order number and including photos of the affected goods and packaging. Where a claim is verified we will, at our option, replace the affected units, credit your account, or refund the price paid for them.

As a business-to-business wholesaler we do not accept change-of-mind returns: once an order is confirmed, goods that are as described and in good condition cannot be returned because plans changed, a line sold slower than expected, or market prices moved. Market data shown in the catalog is an estimate, not a guarantee — do your own analysis before purchasing.

We provide full commercial invoice documentation for every order. Marketplace approval and listing decisions remain the seller’s responsibility, however, and we can’t accept returns where a marketplace declines your listing.

Anything unclear about shipping, collection or a claim: email sales@athenawholesale.co or call +44 20 8064 3710 (UK) / +1 989-789-0977 (US).